ppemstrongAbout viva.com /strong /em /ppViva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology. /ppemstrongRole Overview: /strong /em /ppWe are seeking an experienced Direct Team Leader to oversee and lead our Client Relationship Representatives (In-House / Field Based). The ideal candidate will have a minimum of 5+ years of experience of promoting company services and of leading teams within a fast-paced environment, preferably within a financial services institution. /ppstrongKey Responsibilities: /strong /pulliLead, manage, and motivate the Client Relationship Representatives team.



/liliDevelop and implement strategies to achieve team targets and goals. /liliEnsure outstanding customer service and satisfaction. /liliMonitor and evaluate team performance, providing feedback and training as necessary. /liliHandle escalated client issues and objections with resiliency and professionalism. /liliMaintain an organized schedule and diary management. /liliInterest in AI-powered tools and openness to promote working in AI-enhanced environments /liliFoster a collaborative and supportive team environment. /li /ululli5+ years of experience in business development within a fast-paced environment, preferably a financial services institution. /liliUnderstanding of financial products/services features and advantages. /liliExperience working with Customer Relationship Management (CRM) systems. /liliResiliency and the ability to handle objections effectively. /liliComputer literacy and an AI tech mindset. /li /ululliLeadership and team management experience. /liliProven track record in business development and business services promotional activities. /liliExcellent communication and interpersonal skills. /li /ululliFluent in English and Italian /li /ululliPermanent contract via an Employer of Record (EOR). /liliAn attractive performance-based premio (linked to individual targets and boosted by collective goals). /liliA comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc). /liliThe opportunity to work with a highly motivated team in a dynamic, fast-paced environment. /liliThe opportunity to work at an international fintech company with strong cultural diversity. /li /ul /p #J-18808-Ljbffr

📌 Direct Team Leader | North West (Torino)
🏢 VIVA-COM
📍 Torino