pbThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner and Customer Enablement Lead based in Italy. /b /p pThis role sits within a global Training Support function focused on helping partners and software users adopt technology confidently and effectively. /p pYou will lead enablement, coaching, training, and quality assurance across international programmes, with a particular focus on low- and middle-income countries. /p pThe position combines customer enablement, programme delivery, software configuration, data-informed quality management, and stakeholder engagement. /p pYou will coach partner trainers to independently cascade learning while ensuring training quality and programme outcomes remain consistently high. /p pThe role offers significant ownership, with responsibility for identifying adoption gaps, improving user behaviour, and driving measurable outcomes. /p pYou will collaborate across product, data, programme management, support, and communications teams in a distributed and mission-driven environment. /p pWith up to 40% international travel, this is an opportunity to make a tangible impact through technology-enabled health programmes across multiple countries. /p h3Accountabilities /h3 ul liLead structured onboarding, enablement, and in-country Software User Training using established digital and non-digital learning assets. /li liDeliver demonstrations and hands-on facilitation where additional support is needed beyond self-directed learning. /li liSupport field monitoring visits and help partners stay aligned with software releases and product updates. /li liMaintain strong internal knowledge of evolving software capabilities and train new team members on relevant platforms. /li liCoach and develop core teams, lead trainers, Partner-as-Trainer representatives, and Training Consultants to enable effective independent training delivery. /li liQuality-assure Train-the-Trainer, Partner-as-Trainer, and subsequent cascade models through observation, remote monitoring, certification frameworks, and data-informed feedback. /li liReinforce screening and referral protocols through remote monitoring, identify quality issues early, and intervene with coaching or corrective action. /li liContribute quality findings and trends to organisational and team OKRs and quarterly reporting. /li liParticipate in programme design workshops, lead configuration activities, and translate agreed operational designs into accurate software configurations. /li liChallenge configuration requests that could compromise data integrity and work with relevant technical and programme stakeholders to identify compliant alternatives. /li liValidate and test workflows with programme managers, IT leads, and partner stakeholders before training and rollout.



/li liOwn software adoption and behaviour-change outcomes by monitoring usage, engagement, referral outcomes, screening practices, and other programme indicators. /li liDistinguish adoption challenges from protocol, capability, or operational issues and intervene through coaching, configuration reviews, protocol reinforcement, or escalation. /li liAct as a subject matter expert, reviewing training materials for accuracy, scalability, and field deliverability. /li liGather partner feedback systematically and translate recurring themes into improvements to learning assets, configuration standards, or product development. /li liOwn and triage partner queries, tickets, bugs, and enhancement requests, resolving first-line issues within agreed SLAs and escalating appropriately. /li liManage multiple country programmes and internal projects simultaneously, maintaining realistic capacity plans and proactively identifying conflicts or dependencies. /li liMaintain enablement plans, timelines, dependencies, meeting records, ownership, and progress through structured project management tools. /li liRepresent the organisation at relevant industry events and support clear external messaging and partner engagement. /li liTake full ownership of workload, decisions, delivery quality, and outcomes while contributing to shared team goals through knowledge sharing and peer support. /li /ul h3Requirements /h3 ul liTeaching or training qualification with at least 2 years of experience as a teacher, trainer, or facilitator. /li liDemonstrable experience training teams remotely in low- and middle-income countries. /li liStrong understanding of software products, configuration processes, and how customer adoption works in practice. /li liDemonstrable experience managing customer or partner relationships, setting expectations, and driving programmes toward stronger outcomes. /li liExcellent coaching and facilitation skills, with the ability to build lasting capability in others. /li liConfidence observing professional practice, providing developmental feedback, and maintaining quality standards with individuals outside your direct management line. /li liExcellent communication and presentation skills, including the ability to explain technical concepts to non-technical audiences. /li liAbility to adapt communication and training approaches to different levels of literacy, digital literacy, English proficiency, and cultural context. /li liStrong data literacy,



with the ability to monitor engagement and outcomes, identify meaningful trends, and translate findings into appropriate interventions. /li liExcellent programme, project, organisation, and time-management skills. /li liHigh personal ownership and accountability, with the ability to work independently and reliably in a self-managed environment. /li liCollaborative, team-oriented approach with a willingness to support colleagues and shared objectives. /li liScalability mindset and comfort working in evolving environments. /li liExperience in customer success, customer enablement, or technical account management within a software organisation is desirable. /li liExperience with Train-the-Trainer or other cascade training models, including quality assurance, is advantageous. /li liExperience configuring software for operational or clinical workflows is a plus. /li liFamiliarity with digital learning platforms such as LMS or in-app learning environments is beneficial. /li liAn eye health or clinical background, such as optometry, or knowledge of screening and referral pathways is desirable but not required. /li liAdditional language skills relevant to international partner geographies are advantageous. /li liA strong interest in using technology and data to improve health programme outcomes is beneficial. /li /ul h3Benefits /h3 ul liFull-time, 1-year contract with the possibility of extension. /li liRemote working arrangement within the specified timezone range of UTC -1 to UTC +5. /li liFlexible working hours, with collective daily overlap from 11:00 to 16:00 UTC. /li liApproximately 40-hour working week. /li liUp to 40% international travel, including opportunities to work directly with programmes and partners across multiple countries. /li liSalary benchmarked against local market ranges by jurisdiction. /li liPublished annual salary benchmarks include 1,890,000–2,225,000 INR for India, 11,000,000–13,400,000 NGN for Nigeria, 3,418,000–4,020,000 PKR for Pakistan, and 3,288,000–3,868,000 KES for Kenya. /li liOpportunity to contribute to technology-enabled health programmes with tangible international impact. /li liDistributed, multidisciplinary, and collaborative working environment. /li liHigh level of ownership, accountability, and autonomy in the role. /li liOpportunity to work across training, customer enablement, software, data, programme management, and product functions. /li liExposure to international programmes and diverse professional and cultural environments. /li liCommitment to equal opportunity, diversity, inclusion, and a supportive team culture. /li liVideo-based recruitment process with potential interviews, pre-screening questions, presentations, and project-based assessments depending on the role. /li /ul #J-18808-Ljbffr

📌 Partner and Customer Enablement Lead (Italia)
🏢 Jobgether
📍 Italia