pConstance Belle Mare Plage is one of the leading resorts in Mauritius, known for its vibrant team spirit, commitment to excellence, and authentic hospitality. Set on a stunning beach, we offer a dynamic work environment where passion, growth, and teamwork are at the heart of everything we do. Join us and be part of a company that values people and creates unforgettable experiences - for guests and team members alike. The Assistant Front Office Manager provides leadership, direction, supervision and motivation to Front Desk personnel. Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described. /pulliEnsures Front Office Areas are in a good state of maintenance and cleanliness. /liliSupervision of all aspects of Front Office operations established standards. /liliProduces all administrative and statistical reports required by the Rooms Division Manager. /liliFront Office annual vacation plan and time keeping reports to the Head of the House. /liliEnsures that all complaints are immediately followed up on and communicated to the relevant departments and resolved within 24 hours. /liliEnsures that all Front Office staff demonstrate proactive and enthusiastic guest care. /liliEnsures that a complete and updated guest history system is maintained.



/liliEnsures that Shift Leaders always action all procedures as set down in the Shift Procedures. /liliEnsures that structured handovers and briefings are carried out for each shift. /liliEnsures that staff are rostered in accordance with Business needs and the Training Activities within the Hotel. /liliSupervises staff behaviour and takes immediate corrective actions when below Hotel Standards. /liliSystematic appraisal of all F/O employees. /liliSystematic training of all F/O employees. /liliEnsures that all accounting procedures are carried out in accordance with Hotel. /liliCarries out weekly spot checks on cashiering and floats balances. /liliTo achieve the highest possible occupancy and average room rate by operating on overbooking policy. /liliLiaises closely with Housekeeping to ensure that optimum numbers of rooms are available and all incoming guests’ requirements are met. /liliCommunicates regularly with the Rooms Division Manager to keep him fully informed. /liliCommunicates with all the departments, keeping them informed concerning any plans affecting their area. /liliActively takes part in Sales Activity within the Hotel, including referral of lead to the Sales office. /liliPro-actively sells and promotes the various outlets and services of the Hotel to our guests. /liliEnsures that the F/O supplies are reordered on a correct and timely system. /liliPerforms any other duties as assigned by Management. /lilivetrinabakeca /li /ul #J-18808-Ljbffr

📌 Assistant Front Office Manager (L'Aquila)
🏢 hosco_abroad
📍 L'Aquila