pCoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365.Through robust security and precise governance, we help ensure that our client’s environments stay cyber-resilient and productive, no matter how complex they are.br/Our unified, cloud-native platform delivers powerful automation, rapid value, and end-to-end visibility across the entire M365 ecosystem. Backed by world-class support and a collaborative, innovative culture,CoreViewis a place where your ideas matter, and your work trulyimpactsglobal enterprises. /ppWe're looking for a bAI Operations Engineer /b to join the AI Operations team, and help design, build, and maintain AI-powered agents and automated workflows that streamline internal operations across CoreView, from Support and Finance to HR, Sales Operations, and Product. /ppThis is not a traditional software engineering role. You'll work at the intersection of business processes, automation, and AI, translating operational bottlenecks into reliable autonomous or semi-autonomous agents that handle transactional, repetitive, and data-intensive work. /ph3What You'll Do /h3h3Agent Design Development /h3ulliDesign, build, deploy, and iterate on internal AI agents and solutions using enterprise-grade agentic workflow platforms. /liliImplement agents across multiple business functions, including but not limited to: Support, Finance Accounting, Business Intelligence, HR, Marketing Content, Product, and Sales Revenue Operations. /liliDefine agent behaviors, guardrails, escalation paths, and human-in-the-loop checkpoints. /liliAnalyze internal data sources across departments, identify high-value data, and extract the insights each team needs to feed and optimize their agents. /li /ulh3Platform Infrastructure /h3ulliEvaluate, select,



and own the company's agentic workflow platform(s), establishing the technical foundation for secure, scalable, and governed internal AI automation. /liliIntegrate agents with existing tools and systems (CRM, ticketing systems, ERP, data warehouses, communication platforms, etc.) via APIs, MCPs, webhooks, and native connectors. /liliManage context engineering, LLM selection, model configuration and agent evaluation for each agent use case. /liliEnsure data security, access control, and compliance across all automated workflows. /li /ulh3Enablement Governance /h3ulliCreate templates, playbooks, and documentation so domain experts in each department can propose, configure, or co-build agents relevant to their function. /liliEstablish governance frameworks: monitoring, logging, quality assurance, and performance tracking for all deployed agents. /liliStay current on the rapidly evolving AI/agent landscape: new models, frameworks, platforms, and best practices. /liliProactively identify new automation opportunities across the organization. /liliRun experiments and proof-of-concepts to validate new agent use cases before scaling. /li /ulh3What You Bring /h3ullibProved experience /bin automation engineering, process automation, or a similar operational-technical role. /lilibStrong understanding of LLMs and /bbcontext engineering /b: you know how to get consistent, reliable outputs from AI models in production contexts. /liliUnderstanding and experience with bAPIs /b, bMCP /b,



bskills /b-based agent architectures, and related integration standards. /lilibProcess thinking /b ability to map a business process end-to-end, identify what can be automated, and design the right level of human oversight. /lilibSolid communication skills /b: you'll work with every department; you need to translate technical capabilities into business language and vice versa. /liliExperience withbagent frameworks /b(ADK, LangChain, LangGraph, CrewAI). /liliCoding and development skills inbPython /b. /li /ulh3Nice-to-Have /h3ulliExperience withbadditional enterprise automation platforms /b(Microsoft Power Automate, ServiceNow, or similar enterprise workflow tools). /liliFamiliarity with the broaderbMicrosoft ecosystem /b(Power Platform, Azure AI Services, Azure AI Foundry) /liliExperience withbRAG (Retrieval-Augmented Generation) /barchitectures and vector databases. /li /ulh3Coreview Values /h3pbOwnership Mindset /b: Take ownership. Drive outcomes. /ppbOne Team /b: One team, one goal, embracing diversity-toachievemore together. /ppbContinuous Improvement /b: Curiosity drives us. We challenge the status quo. /ppbResilience: /bSteady under pressure. /ppCoreView is an organisation which values the strength that diversity brings to the workplace. As an employer, we seek to promote equal opportunity through affirmative action. All qualified applicants will therefore receive consideration for employment and will not be discriminated against based on gender/sex, race/ethnicity, disability, age or any other protected group status (such as protected veteran status) or characteristic that is protected by local legislation. /ppPrivacy Notice: By submitting your application, you acknowledge that CoreView will process your personal data for recruitment purposes in accordance with our Privacy Policy /p #J-18808-Ljbffr

📌 AI Operations Engineer (Italia)
🏢 Coreview
📍 Italia