h3Location Overview /h3 /brpJoin our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. /p /brpJoin our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. /p /brpThe spa manager is in charge of all spa, movement and retail operations, front and back of house. Serving the needs of the business through a holistic approach by coordinating spa, movement and retail demands; responsible for maximising guest engagement through all treatments and fitness activities and through all sales at the boutique; team engagement, performance and training; local and global product knowledge. Product knowledge includes, but is not limited to, Aman Skincare, Aman Rosa Alpina signature treatments, and Aman Essentials. /p /brpThe spa manager is in charge of making sure the operations run as flawlessly as possible and instils a sense of responsibility in the team for owning the operations. /p /brpThe spa manager is financially savvy and understands his/her numbers and how to reach targets in the top and bottom lines. In charge of recruitment, training and addressing team member issues. /p /brpThe spa manager represents the resort management at all times in his/her actions, speech and demeanour. /p /brpbMain Responsibilities /b /p /brul /brliSupport Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies, and Spirit daily to uphold exceptional guest experiences and foster the Amansanti team spirit. /li /brliPromote and maintain Aman’s commitment to luxury service standards, ensuring a calm, private, and inclusive atmosphere for all guests and colleagues. /li /brliContinuous development of spa menu to ensure the guest experience remains fresh and regionally relevant /li /brliFacilitate clear and transparent communication across departments to support consistency and team unity. /li /brliRespond to guest service interactions in a professional and timely manner, achieving positive resolutions. /li /brliCarry out daily operational duties as assigned to support the smooth functioning of the spa wellness on board the cruise. /li /brliEnsure strict adherence to health, hygiene, and safety protocols, maintaining a clean and secure environment for guests and staff alike. /li /brliProvide operational support to fellow Amansantis when needed to ensure service continuity. /li /brliParticipate in all required training courses and meetings, whether daily, monthly, or annually, to stay informed and aligned. /li /brliEnforce all hotel policies and procedures as outlined in the Amansantis Handbook. /li /brliCollaborate effectively with other hotel departments to uphold Aman’s luxury service standards and foster cross-functional cooperation. /li /brliAbility to lead meetings and training sessions confidently. /li /brliStrong delegation skills to manage and oversee multiple tasks simultaneously. /li /brliCommitment to continuous personal and professional development, striving for excellence in every task. /li /br /ul /brpbFinancial Management Strategic Planning /b /p /brul /brliManage the Spa in the most efficient way,



maximising Spa occupancy and/or revenue to surpass budgeted objectives /li /brliInvolve in the preparation of the annual spa budget. /li /brliMonitor and reforecast financials as needed to ensure profitability and alignment with business goals. /li /brliAnalyse monthly PL statements and compile performance statistics. /li /brliDrive strategic planning initiatives to optimise revenue and achieve financial objectives. /li /brliCollaborate with Marketing and Group Operations Manager - Fitness Wellness - to implement and manage the spa and wellness business plan. /li /brliOversee inventory, stock reviews, and cost control to maintain operational efficiency and reduce wastage. /li /br /ul /brpbOperations Standards /b /p /brul /brliSupervise daily spa and wellness operations to ensure exceptional service delivery. /li /brliRegularly review and update spa treatments, SOPs, and service protocols to maintain the highest standards. /li /brliSupport the establishment and execution of all policies, goals, and procedures within the spa. /li /brliMonitor all equipment and facilities for safety, maintenance, and compliance with health and hygiene standards. /li /brliEnsure seamless operational flow through regular communication with spa and other department teams, particularly around VIPs, groups, and special events. /li /br /ul /brpbTeam Management Development /b /p /brul /brliBrings a positive, energetic, and inclusive demeanour to the team. /li /brliCreate a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction. /li /brliManage the recruitment, onboarding, training, and performance evaluations of spa personnel. /li /brliEncourage team growth by coaching and supporting individual development plans. /li /brliOversee employee relations, ensuring timely documentation and adherence to HR disciplinary procedures when necessary /li /br /ul /brpbGuest Experience Relations /b /p /brul /brliAct as the primary contact for guest concerns, ensuring all issues are handled professionally and efficiently. /li /brliMaintain a high standard of personalised service and guest engagement, aligned with the spa’s luxury positioning. /li /brliAddress guest feedback, vendor interactions, and internal communication promptly and professionally. /li /brliOwn all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction. /li /br /ul /brpbSales, Marketing Promotion /b /p /brul /brliAbility to implement new marketing ideas to increase spa visibility and revenue. /li /brliAssist in promoting the spa through strategic initiatives and partnerships that enhance business performance. /li /br /ul /brpbCompliance Safety /b /p /brul /brliEnsure full compliance with all health and safety regulations, especially in relation to equipment use, cleanliness, and hygiene. /li /brliEnsure all operational aspects comply with cruise regulations. /li /brliConduct regular inspections to prevent misuse or overuse of spa and fitness equipment.



/li /br /ul /brpbAdditional Responsibilities /b /p /brul /brliStay responsive to email correspondence, including guest inquiries, group bookings, vendors, and internal communications. /li /brliContribute to ongoing enhancements and general project direction for the spa. /li /brliSupport labour and supply control strategies to maintain service quality and cost-effectiveness. /li /brliUphold and model Aman’s values of ultra-luxury, authenticity, and exceptional customer and employee experiences. /li /brliSupervise daily spa operations and liaise with Head of Departments to ensure cleanliness, maintenance and service standards are upheld. /li /brliPerform the manager on duty role when necessary. /li /br /ul /brpbQualifications And Requirements /b /p /brul /brliMinimum 3 years of luxury spa management experience in the industry. /li /brliMinimum 5 years of experience and working knowledge of spa operations and treatments in Massage Modalities, Skin Care and Aesthetic Services with relevant certification. /li /brliExperienced in financial planning, budget management, and revenue growth strategies. /li /brliProficient in numerical reasoning and technical aspects of spa service delivery. /li /brliExcellent verbal and written English and Italian communication skills, with the ability to foster meaningful and lasting relationships with guests. /li /brliMultilingual skills are preferred. /li /brliCapable of strategic planning and performing data analysis to guide spa operations effectively. /li /brliCompetency with computer skills and programmes, such as Microsoft Office tools, including Excel, Word, and PowerPoint. /li /brliFamiliarity with spa management and hotel software and systems such as Book4Time. /li /brliUp-to-date knowledge of wellness trends and holistic health practices. /li /brliSkilled in collaborating with team members at all organisational levels. /li /brliCulturally aware and able to interact respectfully across diverse backgrounds. /li /brliHandles guest issues and feedback with calmness, professionalism, and a genuine attitude. /li /brliGood time management and attention to detail. /li /brliAble to perform well under pressure in a fast-paced setting. /li /brliMaintains a polished and professional appearance as per brand standards. /li /brliThorough understanding of the cruise's services and ability to adhere to all departmental and operational procedures. /li /brliDemonstrates strong decision-making skills to address and resolve issues, consistently placing guest satisfaction at the forefront. /li /br /ul /brpbBenefits /b /p /brpAt Aman Rosa Alpina, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. /p /brul /brliCompetitive compensation /li /brliComplimentary nights and discounted Food Beverage and Spa rates across all Aman and Janu properties /li /brliAccess to mySanitour+ Alto Adige supplementary healthcare fund /li /brliProfessional development and career growth opportunities /li /brliCornell University partnership with preferential rates for professional development courses /li /br /ul /brpIf you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey. /p #J-18808-Ljbffr

📌 Spa Manager - Aman Rosa Alpina (Badia)
🏢 Aman
📍 Badia