pbNordsonPackaging /b ,a globalleader in precision dispensing, fluid management, and related technologies, isseekinga highly motivated and talented bTechnical Customer Engineer /b to join our team in bItaly /b.We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. /p h3Summary of the role /h3 pThe Technical Customer Engineer is responsible for providing on-site technical support, installation, maintenance, and troubleshooting services to customers throughout the bNorth-West Piedmont region of Italy. /b /p pWorking directly with customers, this role ensures the reliable operation and optimal performance of packaging equipment and systems, resolves technical issues efficiently, and delivers a high level of customer satisfaction. /p pThe position requires strong technical expertise, a customer-focused approach, and frequent travel within the assigned territory. /p pIn addition, the Technical Customer Engineer II collaborates closely with the Sales Team to identify service opportunities and contribute to the achievement of Service revenue and budget targets, supporting business growth and customer retention. /p h3Role and Responsibilities /h3 ul lipProvide on-site technical support and service activities at customer locations throughout the North-West Piedmont region. /p /li lipInstall, configure, maintain, and repair company equipment and systems according to established procedures. /p /li lipDiagnose and resolve hardware, software, and system-related issues in a timely manner. /p /li lipDocument service activities, maintenance actions, and technical findings in accordance with company requirements. /p /li lipManage customer service requests and effectively prioritize activities to meet service commitments. /p /li lipCollaborate closely with the Sales Team to identify service opportunities and achieve Service revenue and budget targets, supporting business growth and customer satisfaction. /p /li lipEstablish and maintain strong customer relationships through professional communication and high-quality service delivery. /p /li lipProvide technical guidance and basic user training as needed.



/p /li lipEnsure compliance with safety regulations, quality standards, and company policies while performing field activities. /p /li lipMaintain company tools, equipment, and service inventory in good working condition. /p /li lipIdentify recurring issues and recommend improvements to enhance product performance and customer satisfaction. /p /li /ul h3Skills and Qualifications /h3 ul lipElectrician or electrical engineer or equivalent education and work experience ideally in the packaging industry. /p /li lip3-5 years successful experience in industrial service or equipment installation is required. /p /li lipExperience with PLC troubleshooting required. /p /li lipStrong technical troubleshooting and analytical skills with the ability to diagnose and resolve complex equipment and system issues. /p /li lipSolid understanding of electromechanical, electronic, computer, and network-based systems. /p /li lipAbility to read, interpret, and apply technical documentation, manuals, and service procedures. /p /li lipStrong customer service orientation with the ability to build and maintain effective customer relationships. /p /li lipExcellent verbal and written communication skills both Italian and English /p /li lipAbility to work independently, manage multiple priorities, and make sound decisions in a fast-paced field environment. /p /li lipStrong organizational and time management skills /p /li lipProficiency in Microsoft Office applications, SAP C4C, and other service management and customer relationship management (CRM) tools. /p /li lipAbility to collaborate effectively with cross-functional teams, including Technical Support, Engineering, Operations, and Sales. /p /li lipAdaptability and willingness to learn new technologies, products, and procedures.



/p /li lipAbility to identify service business opportunities while supporting customers in the field. /p /li /ul h3Travel requirements /h3 ul lipThis position involves an estimated 70–80% travel commitment across the assigned North-West Piedmont territory. /p /li lipWillingness to travel and support customers outside the designated territory based on business requirements, customer needs, and operational priorities, including periodic international travel. /p /li lipWillingness to travel overnight as needed to maintain high service levels and ensure prompt customer support. /p /li /ul h3About Nordson Packaging /h3 pNordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whetheryou’rejust beginning your career oryou’rea seasoned professional,there’sa place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. /p pOur recruitment process is designed toidentifythe best qualified candidates for the role, and we are committed to ensuring a fair andequitableinterview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included. /p #J-18808-Ljbffr

📌 Technical Customer Engineer (Italia)
🏢 Nordson
📍 Italia