pdnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard. /p pIn Italy, dnata provides ground handling activities to airlines through passenger services, ramp operations, baggage assistance and cargo services at Milano Linate, Milano Malpensa and Roma Fiumicino airports. /p pbQuality Manager /b, you will oversee certification and compliance across Airport Operations Italy, ensuring adherence to quality, safety, security and regulatory requirements. You will maintain the Quality Management System (QMS), monitor operational compliance, manage non-conformities and drive continuous improvement across airport operations. /p pbThis role is based in Italy (either Rome or Milan stations). /b /p pbIn this role, you will /b /p ul liDevelop, maintain and continuously improve the Quality Management System (QMS), implementing the Quality Policy across all functions. /li liEnsure compliance with regulatory, customer, company, ISAGO/ISO, aviation and airport requirements. /li liLead Quality Assurance and Quality Control through audits, inspections, monitoring and process reviews, aligned with the Global Quality Assurance Audit Programme. /li liCoordinate internal and external audits, reporting outcomes,



risks and recommendations to senior management. /li liManage non-conformities, findings, corrective and preventive actions through dnatahub Issue and Action Management, ensuring timely closure. /li liMonitor performance indicators, incidents and trends to identify risks and drive continuous improvement in quality, safety, security and environmental performance. /li liSupport the achievement and maintenance of company certifications, including ISO standards. /li liAct as the key quality contact for customers, regulators, airport authorities and corporate stakeholders, supporting compliance reviews and quality forums. /li liLead by example, consistently demonstrating dnata’s Vision, Mission, Values and safety behaviours while promoting a respectful and inclusive culture. /li /ul pbTo be considered for the role, you must meet the below requirements /b /p ul liBachelor’s degree in Business, Engineering or a related field. /li liMinimum 5 years' experience managing quality systems, audits, compliance programmes and continuous improvement initiatives within airport, airline or ground handling operations. /li liStrong knowledge of Quality Management Systems (QMS), auditing principles, aviation regulations and industry standards. /li liStrong communication and stakeholder management skills, with the ability to build relationships and influence effectively. /li liExcellent planning, analytical and time management skills, with strong attention to detail. /li liCollaborative approach with the ability to work effectively across functions. /li liFluency in English and Italian is mandatory. /li /ul pbYou’ll have an edge if you have /b /p ul liISO 9001, another relevant management system standard (e.g. ISO14001, 45001) or equivalent certification. /li /ul pbSalary benefits /b /p pJoin our growing team and enjoy a competitive remuneration package. /p pbPay Range And Benefits Package /b /p ul liGross annual salary: from €55.000 to €65.000 /li /ul #J-18808-Ljbffr

📌 Quality Manager, dnata Italy (Milano)
🏢 dnata
📍 Milano