Grand Hotel Timeo, a Belmond Hotel, seeks an empathetic Guest Relations Agent to tailor guest stays and anticipate needs. You will identify VIP guests, contact before arrival for planning, and personally welcome guests with bespoke property introductions.
You will be the main contact during stays, handling feedback and requests with speed and empathy. Responsibilities include coordinating bespoke amenities and gifts with department heads, supporting a luxury experience, and participating in
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