We're Hiring: Customer Success Coordinator
Location:Italy, Milan
Reporting to:Head of Customer Success Management
About the Role
We are looking for aCustomer Success Coordinatorto join Vaultica and support our Customer Success Management function.
In this role, you will play an important part in ensuring smooth customer operations by coordinating customer-related activities, following up on actions, maintaining accurate information and connecting teams across the organization.
Working closely with our Customer Success Managers and internal stakeholders, you will help ensure aconsistent, responsive and high-quality customer experiencewhile supporting the day-to-day execution of our customer commitments.
Key Responsibilities
Support day-to-daycustomer service assuranceactivities and follow-up
Coordinate customer queries, actions and operational topics with internal stakeholders
Support the preparation and coordination ofcustomer audits
Assist Customer Success Managers withrenewals, commercial administration and Lead-to-Cash activities
Maintain accurate customer information and follow up activities inNetSuite and ServiceNow
Prepare materials for monthly and quarterlycustomer review meetings
Support customer satisfaction and pulse survey activities
Monitor customer metrics, operational inputs and potentialSLA deviations




Coordinate internal teams to support the resolution of incidents and service-related issues
Support customeronboarding, handovers and account coordination
Maintain customer documentation and prepare internal reports and status updates
Contribute to continuous improvement of Customer Success processes and ways of working
What We're Looking For
Strongcustomer-facing communication skills
A service-oriented and customer-centric mindset
Excellent organizational skills and the ability to manage multiple priorities
A proactive, structured and reliable way of working
Strong written and verbal communication skills
Ability to collaborate effectively within amatrix organization
Good IT skills, including Microsoft Office and customer/CRM systems
Experience withNetSuite and ServiceNowis an advantage
Previous experience incustomer support, coordination, operations or administrative functionsis an advantage
Understanding of customer success, service delivery and operational follow-up
Fluent business English; additional local languages are an advantage
Why Vaultica?
This is a great opportunity to join a growing international organization, work closely with customers and teams across the business, and contribute directly to how we deliver an excellent customer experience.
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📌 Customer Success Coordinator (Milano)
🏢 Vaultica Data Centers
📍 Milano