OverviewIn this role you will lead the Customer Quality function to ensure product excellence from development through market release.
You will drive continuous improvement, address quality and defect issues, and collaborate with R&D;, AME, and Manufacturing to sustain customer satisfaction.
You'll manage customer quality activities, audits, and KPIs, shaping quality strategy with OEMs and internal teams.
This is a hands-on leadership position at a global, design-forward manufacturing group with a strong emphasis on quality governance.
Retribuzione / Benefitsincentive scheme
flexible start times
time bank system
training and development programs
Elica Aspiration Lab
competitive base salary
ResponsabilitàLead the Customer Quality Engineers team and manage quality agreements and customer audits at manufacturing sites
Conduct regular reviews with customers to align on quality topics and initiatives
Oversee end-to-end customer complaints process (containment, 8D, root cause analysis, and effectiveness verification) including escalations
Monitor and report Customer Quality KPIs (PPM, warranty, service calls, claim closure, COPQ) and customer scorecards
Prepare monthly quality performance reports for Top Management
Analyze defect data with Manufacturing, AME, and R&D; to drive corrective/preventive actions
Support R&D; to ensure OEM/market quality standards, define CTQ requirements, and contribute to DFMEA/PFMEA
Organize and coordinate product audit activities across sites and validate final product quality through pre-series user testing
Requisiti fondamentaliDegree in Engineering or similar (unknown level)
Fluency in Italian and English
Strong knowledge of quality tools (8D, 5-Why, Ishikawa, SPC, PDCA) and risk analysis tools (FMEA)
MS Office and database management
ISO**** knowledge
SAP knowledge
Power BI or data analysis tools
5+ years in a similar quality role in manufacturing
Excellent communication, leadership, analytical and problem-solving skills
Customer orientation and ability to lead and develop teams
Team leadership
Strong communication
Analytical mindset
Quality tools (8D, 5-Whys, Ishikawa, SPC, PDCA)
FMEA (DFMEA, PFMEA)
ISO **** knowledge
📌 Customer Quality & Product Audit Manager (Riano)
🏢 Elica
📍 Riano