Leaders in the B2B Luxury Travel Industry and multi-award-winning, Europe's most innovative on-site Lifestyle Travel Solutions Creator, Queen of Clubs Group has been operating since 2009 and has expanded to five countries, with prime-location offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan. From private aviation and rare access to global events to bespoke journeys, experiences, and beyond, we are the invisible hand behind the world's wealthiest travellers and their most memorable moments.
About the Role As an Operations Coordinator, you are the central point of contact for clients, suppliers, internal teams, and the Duty Manager during regular office hours. You prepare and support the daily operational plans for the Duty Manager and the Quality Department, manage last-minute changes, confirm next-day services, and respond to emergencies, ensuring seamless service delivery to the highest standards of luxury, efficiency, and professionalism.
You Will Stay available and responsive throughout your assigned shift, with full oversight of all services
Review the flow of each itinerary, ensuring every component is in place, including client vouchers correctly uploaded to BeConcierge
Coordinate updates between drivers, greeters, guides, and other on-site personnel
Communicate with on-site clients using our official communication templates
Support Luxury Experience Designers in securing tickets and cross-checking itineraries
Use our internal ERP/CRM tools to track and manage services
During low season (January–February), support with invoices, hotel commissions, and other administrative tasks
A clear and courteous communicator, by phone and in writing
Experienced in phone etiquette and duty procedures, or eager to master them
Fluent in English; additional languages are a plus
Structured training, including Phone Etiquette and Duty Training
A place in a dynamic, fast-paced, and supportive luxury operations team
Clear SOPs, reporting systems, and tools that set
📌 Operations Supervisor Office (Italia)
🏢 Altro
📍 Italia