pIn this role you will manage end-to-end tender processes for public and hospital procurement in Italy, while handling select customer service and commercial operations to support Cytokinetics’ growth. You will work with cross-functional teams to ensure timely, compliant tender submissions and accurate pricing/contract data, serving as the operational liaison for customers, distributors and internal stakeholders. You’ll balance strategic tender management with day-to-day execution in a dynamic environment. This is an opportunity to influence pricing, contracting, and tender outcomes at scale within the Italian pharma market. /pulliManage end-to-end tender process for public and hospital procurement opportunities /liliMonitor national, regional and local tender publications to identify opportunities /liliCoordinate preparation, review and submission of tender documentation within deadlines /liliLiaise with external tender agencies and procurement platforms /liliSupport alignment on pricing, commercial terms and tender strategy /liliMaintain tender trackers and report opportunities, submissions, awards and expirations /liliMonitor tender outcomes and communicate results to stakeholders /liliSupport forecasting and business planning via tender pipeline analysis /liliEnsure compliance with procedures, regulations and industry requirements /liliProvide legal guidance on tender-related matters, including contractual clauses and risk assessment /liliMaintain pricing databases and commercial conditions /liliSupport contract creation, amendments,



renewals and documentation management /liliUpdate SAP with approved pricing and contract information /liliMaintain records of awarded tenders and customer agreements /liliSupport commercial and market access with operational analyses and reporting /liliAct as point of contact for customers, wholesalers, distributors, hospitals and procurement offices /liliCoordinate internally to resolve inquiries on product availability, deliveries, contracts, pricing and tender execution /liliMonitor order fulfilment and support issue resolution with Supply Chain and logistics /liliManage administrative documentation required by customers and authorities /liliMaintain customer master data and relevant commercial information /liliSupport onboarding of new customers and distributors /liliWork with Market Access, Commercial, Supply Chain, Quality, Medical Affairs and external partners /liliSupport audits and compliance reviews; contribute to continuous improvement and systems/tools implementation /liliUniversity degree in Economics, Business Administration, Life Sciences, Pharmacy or related disciplines (education level not explicitly fixed) /liliMinimum 3–5 years of experience in public tenders /liliPreferred experience in commercial operations and customer service in pharma/healthcare /liliGood understanding of Italian healthcare and public procurement environment /liliExperience managing tender documentation and administrative requirements /liliFamiliarity with ERP systems, preferably SAP, and Microsoft Office applications /liliStrong organisational and analytical skills /liliExcellent attention to detail and compliance mindset /liliFluent Italian and professional English /liliOrganisational and analytical skills /liliCompliance mindset /liliSAP /liliMicrosoft Office /liliERP systems /li /ulpTENDER CUSTOMER OPERATIONS MANAGER pavia, lombardia, it /p #J-18808-Ljbffr

📌 Tender & Customer Operations Manager (Bardi)
🏢 Pharma Point
📍 Bardi