h3What We Offer /h3pAt Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. /ph3Group Summary /h3pThe Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling. /ph3Job Responsibilities /h3pSCOPO DELLA POSIZIONE: /ppRappresentare il cliente all'interno di Motrol e rappresentare Motrol nei confronti del cliente per tutti gli aspetti relativi alla qualità di prodotto e di processo. Garantire un'efficace gestione delle problematiche qualitative, assicurando il raggiungimento degli obiettivi di Customer Satisfaction e il miglioramento continuo delle performance qualitative aziendali. /ph3Requisiti Richiesti /h3ulliDiploma tecnico o laurea in Ingegneria. /liliEsperienza di almeno 2 anni in ambito Qualità Automotive. /liliConoscenza di IATF 16949 e dei Core Tools Automotive (APQP, PPAP, FMEA, SPC, MSA). /liliEsperienza nella gestione di reclami cliente e problem solving (8D, 5 Why, Ishikawa). /liliCapacità di lettura del disegno tecnico e conoscenza GDT. /liliOttima conoscenza della lingua italiana e inglese parlata e scritta. /liliBuona conoscenza del pacchetto Microsoft Office. /liliDisponibilità a trasferte nazionali e internazionali. /li /ulh3Costituiscono Titolo Preferenziale /h3ulliCertificazione Auditor IATF 16949 o VDA. /liliEsperienza pregressa nella gestione di clienti OEM europei (Audi, Volkswagen, BMW, Mercedes, Stellantis, ecc.). /liliEsperienza in aziende Tier 1 Automotive. /liliConoscenza dei portali qualità dei principali clienti Automotive. /liliConoscenza di Power BI o strumenti di analisi dati. /liliBuona conoscenza della lingua tedesca parlata e scritta. /li /ulh3Responsabilità/Compiti /h3ulliGestire reclami e segnalazioni cliente, garantendo risposte tempestive e coordinate. /liliCoordinare attività di contenimento, analisi delle cause e implementazione delle azioni correttive. /liliRedigere e gestire report 8D e altra documentazione richiesta dal cliente. /liliMonitorare KPI di Customer Quality (PPM, reclami, scorecard cliente).



/liliGestire la sottomissione e l'approvazione dei PPAP. /liliCollaborare con Produzione, Qualità di Stabilimento e Ingegneria per il miglioramento continuo. /liliSupportare audit cliente e audit interni. /liliGestire resi cliente, addebiti qualitativi ed eventuali Resident Engineer. /liliCollaborare nelle ispezioni interne di processo e di prodotto (audit interni). /li /ulh3Abilità Richieste /h3ulliForte orientamento al cliente. /liliProblem solving e capacità di analisi. /liliLeadership e capacità di coordinamento di team multifunzionali. /liliOttime capacità comunicative e relazionali. /liliOrganizzazione, autonomia e orientamento al risultato. /liliEnglish Version--------------------------------------------- /li /ulh3Position Purpose /h3pRepresent the customer within Motrol and represent Motrol to the customer for all aspects related to product and process quality. Ensure effective management of quality issues, guaranteeing the achievement of Customer Satisfaction objectives and the continuous improvement of company quality performance. /ph3Required Qualifications /h3ulliTechnical diploma or degree in Engineering. /liliAt least 2 years of experience in Automotive Quality. /liliKnowledge of IATF 16949 and Automotive Core Tools (APQP, PPAP, FMEA, SPC, MSA). /liliExperience in customer complaint management and problem solving (8D, 5 Whys, Ishikawa). /liliAbility to read technical drawings and knowledge of GDT. /liliExcellent command of spoken and written Italian and English. /liliGood knowledge of the Microsoft Office package. /liliAvailability for domestic and international business travel. /li /ulh3Preferred Qualifications /h3ulliIATF 16949 or VDA Auditor certification. /liliPrevious experience managing European OEM customers (Audi, Volkswagen, BMW, Mercedes, Stellantis, etc.). /liliExperience in Tier 1 Automotive companies. /liliKnowledge of quality portals of major Automotive customers. /liliKnowledge of Power BI or data analysis tools. /liliGood command of spoken and written German. /li /ulh3Responsibilities / Duties /h3ulliManage customer complaints and reports, ensuring timely and coordinated responses. /liliCoordinate containment activities, root cause analysis,



and the implementation of corrective actions. /liliDraft and manage 8D reports and other documentation requested by the customer. /liliMonitor Customer Quality KPIs (PPM, complaints, customer scorecards). /liliManage PPAP submission and approval. /liliCollaborate with Production, Plant Quality, and Engineering for continuous improvement. /liliSupport customer audits and internal audits. /liliManage customer returns, quality charges, and any Resident Engineers. /liliCollaborate on internal process and product inspections (internal audits). /li /ulh3Required Skills /h3ulliStrong customer orientation. /liliProblem-solving and analytical skills. /liliLeadership and ability to coordinate cross-functional teams. /liliExcellent communication and interpersonal skills. /liliOrganization, autonomy, and results-oriented mindset. /liliHigh stress tolerance. /li /ulh3Awareness, Unity, Empowerment /h3pAt Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. /ph3AI-Assisted Screening Disclosure /h3pAs part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. /ppUnder conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making. /ppIf you have any questions or concerns about this process, feel free to contact our Talent Attraction team. /ph3Worker Type /h3pRegular / Permanent /ph3Group /h3pMagna Mechatronics, Mirrors Lighting /p #J-18808-Ljbffr

📌 Customer Quality Engineer (Collesalvetti)
🏢 Magna International
📍 Collesalvetti