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As a dedicated member of the Milan team, the Senior Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy.
YOUR MISSION
As a dedicated member of the Milan team, the Senior Client Advisor is the key role in achieving the boutique's objectives and targets with a high level of autonomy.
As the service to the Customers is at the heart of this role, ensuring a high level of listening abilities, Maison and product knowledge is vital to achieve an unforgettable brand experience for the clients and increase the sales.
HOW WILL YOU MAKE AN IMPACT?
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- You will actively uphold operational excellence in mastering the Panerai Selling Ceremony
- You will demonstrate a strong sales mindset and identify business growth opportunities
- You will ensure a tailor-made Client and prospects follow-up and maintain high quality service to your client portfolio leveraging the available CRM & Clienteling tools thoroughly and reporting accurately
- You will support after-sales clients with helpful solutions in accordance with Maison procedures
procedures
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- You will become a brand ambassador and build a network of high potential clients
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
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- With your empathy and natural curiosity, you will offer an unforgettable client experience and build a loyal client relationship
- With your strong experience in sales and passion for watches, you will be able to reach the sales target and contribute to the team objectives
- With your innovative ideas and never-ending creativity, you will contribute to pushing the boundaries and developing memorable events and client activation
- With your digital skills, you will be a key player in implementing Omnichannel strategy and leveraging digital tools in dedicated market
- Using your excellent struc
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