Salary:
€1, gross/month (12-month schedule) for Local Residents OR €1, gross/month (12-month schedule) + Company-provided shared apartment with utilities & flight reimbursement for Relocation candidates
Location:
On-site (Lisbon, Portugal)
Start Date:
Immediate opening
Hours:
40 hours per week (24/7 rotating 8-hour shifts, 5 days per week)
Languages Required:
Fluent Italian (C1/C2) & Business English (B2+)
Overview
Are you eager to launch your professional journey in Portugal?
We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon.
As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels.
This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.
Key Responsibilities
Customer Support:
Address incoming inquiries in fluent,



polished Italian via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone.
Problem Solving:
Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions with absolute patience and efficiency.
Documentation:
Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our central CRM database.
Performance Targets:
Consistently hit essential operational benchmarks, including customer satisfaction (CSAT) scores, First Contact Resolution, and Average Handle Time standards.
Continuous Learning:
Attend regular development programs and training sessions to stay up to date on platform updates, company guidelines, and operational best practices.
Requirements
Language Skills:
Fluent C1/C2-level Italian to ensure flawless client communication, paired with at least B2-level English proficiency for software

📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon (Licata)
🏢 Ignite
📍 Licata