Overview In this role you support enterprise customers as a senior technical resource, partnering with development engineers to manage escalations and track bugs. You will create troubleshooting sessions, trainings, and internal knowledge articles, and contribute to on-call coverage. You'll triage field issues and document feature requests, helping to shape reliability for cloud security products. You join a collaborative team focused on customer success and continuous improvement, with opportunities to influence both support processes and product direction. Retribuzione / Benefits * Extra days off * Mental health support via Modern Health app * Competitive compensation package Responsabilità * Provide senior-level technical support for enterprise customers * Collaborate with development engineering to track escalations, bugs, and feature requests * Develop troubleshooting sessions, trainings,
and guides for internal teams * Maintain and improve internal knowledge base articles * Triage and document bugs and enhancements observed in the field * Coordinate with Escalation Management on high-touch accounts * Participate in on-call rotation Requisiti fondamentali * 5+ years of experience in enterprise technical support or escalation roles (container management, cloud management, cloud security) * Master-level Kubernetes and Linux experience * Proficiency in one or more scripting languages (bash/shell/python) * Knowledge of public cloud providers (AWS, Azure, GCP) * Strong problem-solving and diagnostic abilities * Effective written and spoken communication in English and French * Ability to balance multiple challenges simultaneously * Kubernetes (master level) * Linux * Bash/Shell/Python scripting
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