Are you a problem-solving, customer-focused individual with a passion for aviation? Join our team at Lufthansa Technik Milan as a Customer Engineering professional This role is perfect for someone who thrives in a fast-paced, dynamic environment and is ready to take on the challenge of keeping our aircrafts flying high. Tasks * Addressing technical issues and complexities or cross-technology challenges during acquisition, contract design, implementation, and later routine phases at the interface between customers, service, sales, production, and engineering * Fostering and managing engineering customer relationships by attending engineering meetings and delivering technical presentations * Releasing supplements and providing aircraft documentation * Processing technical, cross-technology customer requirements * Regularly gathering and analysing customer feedback * Preparing technical analyses, deriving and initiating optimization measures for the aircraft component maintenance and support process centers,
overseeing their implementation * Evaluating technical trends in the Maintenance Repair Organization market and identifying resulting customer needs, providing insights and feedback * Advising customer service and sales on questions regarding customer engineering, technical product, and production aspects * Performing special tasks and collaborating on projects Requirements * Degree in a relevant field is required * Proficiency in English and Italian is required * Good knowledge in Microsoft Office, SAP is required * Previous customer service experience, particularly in the aviation industry, is desirable * Assumption of responsibility for own role * Responsiveness, dynamism, flexibility in caring out assigned tasks * Attention to quality of work and reliability * Ability to prioritize activity assigned * Cooperation skills * Effective communication at every organizational level * Service / Customer Orientation * Building relationship based on trust with internal a
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