Overview As IT Lead for Amazon Operations, you will direct a multi-location IT team delivering innovative technical support to our operations network. You'll partner with facility leaders to ensure reliable infrastructure, safety-driven practices, and continuous IT improvements across fulfillment, sortation, and last mile. You'll shape infrastructure builds for new facilities and drive timely, data-informed decisions in a fast-paced, 24x7 environment. This role offers broad exposure to global operations and a path to influence how we fulfill customer promises at scale. Retribuzione / Benefits * comprehensive healthcare starting Day 1 * up to 20 weeks paid parental leave * casual dress code (jeans, t-shirts, sneakers) * sign-on payments and RSUs * competitive compensation * 401(k) matching Responsabilità * Hire, train,



and develop a multi-site IT team * Support safety programs and OSHA compliance to ensure a safe workplace * Provide technical assistance to improve IT solutions for operations * Maintain positive relationships with operational partners and staff * Lead infrastructure builds in new facilities * Plan and supervise day-to-day technical support activities (troubleshooting, service requests, installations) * Monitor and meet SLA targets for response and resolution * Develop and maintain IT policies, procedures, and processes * Oversee equipment and parts inventory management * Create and support recognition and communication programs * Travel up to 30% Requisiti fondamentali * Bachelor's degree or 4+ years of professional or military experience * 5+ years of leading technical teams across multiple locations * Experience communicating with diverse stakeholders, including leadership * Experience with network, system, or software architecture * Leadership experience in a 24x7 operation supporting physical IT infrastructure * leadership * stakeholder management * clear communication * network architecture * systems architecture * software architecture

📌 IT Manager, Ops Tech Solutions (Italia)
🏢 Amazon
📍 Italia