Overview In this role you will drive asset recovery and customer success within CHEP's retail-focused account portfolio. You will build strong stakeholder relationships, onboard new customers, and lead improvements in service quality and asset control. You'll collaborate cross-functionally to grow CHEP's customer base and optimize recovery metrics, contributing to sustainability and efficient supply chains. This is a hands-on, market-facing position that values customer-centric solutions and cross-team partnership. Retribuzione / Benefits * Employee Assistance Programme (EAP) * Option to participate in company share scheme * Life Insurance * Personal Accident Insurance * Remote work (Fully Remote) * Annual premio (10%)



Responsabilità * Establish and maintain relationships with pallet receiving locations to align on asset productivity objectives * Identify root causes of collection issues and partner with internal teams to improve customer experience and CIFOT metric * Provide retailer staff training and ensure effective equipment control practices * Onboard and implement new customers, defining asset recovery agreements for smooth transitions * Manage audit programs within accounts to ensure asset management standards and identify improvements * Collaborate with internal teams and external partners to support growth and expand CHEP's customer base * Monitor asset control metrics and apply data-driven corrective actions to improve asset recovery Requisiti fondamentali * Experience in a retail or logistics environment * Customer-facing roles with B2B exposure * Background in service delivery to Retail, Wholesale, or Logistics sectors * Proficiency in MS Office and CRM (Salesforce) * Driver license * English professional proficiency * Experience with onboarding or customer onboarding processes * Remote/region-specific work coverage (Italy Area 2) * Active Listening * Adaptability * Communication * Empathy * MS Office * CRM (Salesforce)

📌 Field Service Executive (Veneto)
🏢 Chep
📍 Veneto