Overview In this role, you will lead automation and operational initiatives across Deel's global payroll processes, building and refining AI-powered workflows with Akai. You will own cross-functional projects across 90+ countries, identify gaps, and surface insights for leadership through dashboards. You'll troubleshoot AI workflows and drive efficiency, accuracy, and speed while maintaining strong controls and regulatory alignment. This is a hands-on, fast-paced position for someone who shapes processes from scratch and partners with engineering, product, and ops teams. Retribuzione / Benefits * Stock grant opportunities * Optional flexible working office membership (IWG) * Total rewards program * Competitive pay in USD with local currency localization Responsabilità * Manage day-to-day operational workflows and identify efficiency improvements * Support automation initiatives to reduce manual processes and improve accuracy and speed * Partner with cross-functional teams to streamline tools and processes for internal teams and customers * Ensure adherence to operational controls,
compliance, and risk management * Contribute to fraud prevention and regulatory alignment through strong operational standards * Monitor performance metrics and escalate risks or gaps to leadership * Drive customer-focused process improvements to improve turnaround times and escalation handling * Expand and improve self-service options to reduce manual support * Coordinate operational readiness for new product or market launches with stakeholders * Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption * Track and report operational outcomes with insights and recommendations * Execute operational projects and strategic initiatives with senior leaders Requisiti fondamentali * 5+ years of operations experience in a fast-paced environment (Tech/FinTech start-up a plus) * Comfort with building and troubleshooting AI workflows, not just using AI * Engineering
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