Overview As a Technical Specialist at Apple Retail in Florence, you help customers by providing skilled technical support and troubleshooting. You educate clients on repair options and Apple services, while driving a positive in-store experience aligned with Apple's values. You collaborate with team leaders to address recurring issues and contribute to high-quality repairs. This role blends technical excellence with customer care to showcase Apple products and services in action. Retribuzione / Benefits * Comprehensive medical and dental coverage * Retirement benefits * Discounted Apple products * Tuition reimbursement and education opportunities * Discretionary stock programs * Relocation assistance and potential bonuses Responsabilità * Provide technical support and troubleshooting for Apple hardware and software * Educate customers on repair options and Apple services * Develop product knowledge and stay updated on Genius Bar repair processes * Identify recurring service issues and communicate feedback to Apple * Deliver excellent customer service, understand needs, and recommend products/services * Support customer-facing activities on or off the sales floor * Foster an inclusive environment and uphold Apple values Requisiti fondamentali * Demonstrated technical expertise on Apple products and services * Ability to follow troubleshooting steps and diagnose issues in a customer-service context * Strong interpersonal skills and empathy to navigate customer interactions * Willingness to continuously learn about Apple and third-party products * Ability to work in a fast-paced environment and balance multiple tasks * Team player with accountability and discretion with sensitive information * Curiosity and openness to learning from others * Empathy * Curiosity * Team collaboration * Apple product knowledge * Troubleshooting and diagnostics * Repair processes knowledge

📌 Technical Specialist (Italia)
🏢 Apple
📍 Italia