ABOUT THE ROLE
As a DataOps Support Operator, you will mainly handle customer’s requests identifying root causes and managing prompter solutions to keep client’s satisfaction and provide meaningful insights to other team members to increase a proactive coverage maintenance. You will collaborate with other teams, both within DataOps and in the wider LM organization, such as DMR AM Team and DMR Tech Team providing feedback, supporting requests, etc.
Missions:
- Management of fireline requests
- Give feedback to users fixing their issues as fast as possible
- Basic checks on media registry and documents contents
- Management of coverage additions :
- Propose new sources to add
- Media/sections creation and enrichment
- Collaborate with DataOps Quality Team, DMR
📌 Online Support Operator (Milano)
🏢 Launchmetrics
📍 Milano
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