About the job
To reach our ambitious targets and guarantee the highest quality in our markets, we are currently looking for a Customer Quality Engineer who will be in charge of managing some customers with the objective to reduce the percentage of defectiveness of our products and non-quality costs.
This role is based in Fabriano (AN), Italy and reports to the Head of Quality Hoods.
Your tasks
Ensure customer expectations and contractual Quality requirements are met, checking their application in all the Project phases; Ensure the continuous improvement processes, promoting changes aimed at increasing effectiveness and efficiency; Ensure proper interface management with Customers for Quality aspects; Contribute to measure customer satisfaction by interfacing the clients on specific projects if needed; Ensure the execution of audits (internal and external) on Projects; Ensure proper improvement action plans as per Customer Satisfaction results; Ensure proper analysis, escalation and management of important quality issues in processes,
products and systems installed and/or delivered to customers concerning the project; Ensure the analysis of project-related non-conformities and monitor the implementation of relevant corrections and corrective actions; Coordinate the closure of non-conformities with other relevant Quality units; Ensure that the fulfilment of customer quality requirements is demonstrated and provides relevant evidence to customers, certification bodies and safety authorities; Ensure follow-up across the whole project lifecycle from bidding 'till the end of the service contract to ensure the expected quality level. Additional / Special Duties
Give support and share best practices within the Home Solutions Division; Contribute to the Global Quality Strategy by providing all the Project Quality Assurance elements.
Requirements
Bachelor's degree in Engineering or equivalent technical background; 2 or 3 years of experience within industrial environments on
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