- Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
- Works with customers to plan, design, configure and/or diagnose suite of products, services and solutions to accelerate customer outcomes
- Assists customers with integration and implementation of tools, systems and service assurance
- Supports presale activities and translate business requirements into solution design
- Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
- Creates and delivers customer collateral, portals, documentation and knowledge transfer
- Aligns technical deliverables to customer business outcomes
- Drives customer technology transitions, influencing solution architectures and services
- Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals

Role Specific Responsibilities:




- Works with customers along with appropriate internal and external resources on the strategy/deployment/optimization of services and solutions
- Takes responsibility of task/project implementation for assigned customer engagements
- Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team
- Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
- Builds and/or leverage test environments as required to resolve complex problems and compatibility issues
- Leverages software skills and tools to configure, deploy and/or troubleshoot products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appr

📌 Consulting Engineer (Italia)
🏢 Ascendion
📍 Italia