Description
We Are Brooks.
Brooks supplies best-in-class automation solutions for semiconductor manufacturing and related markets.
Brooks are looking for a Customer Support Engineer (m/f/d) who will act as the frontline element of the customer relationship for Brooks customers, being the key to ensure product line performance at relevant customer sites.
If you have a technical education along with practical work experience in the field of automated technology, a practical and self-driven approach, excellent communication and interpersonal skills, with ambition to progress within a global company, this could be the role for you

Your Responsibilities.
Performs on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments. Conducts test procedures to ensure proper product performance, and diagnoses problems at installation. Implements upgrades and hardware/software change orders. Trouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the Brooks factory to resolution.



Provides technical support / remote technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems. Completes appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions. As well as ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and Utilization. Concentration is on-going customer support.
Your Experience and Qualifications.
Ideally Degree qualified, or Diploma in higher education within a Technical discipline. Electromechanical skills and troubleshooting expertise. Excellent interpersonal, communication and influencing skills (written, oral) using business-friendly and user-friendly language. A natural problem solver with great attention to detail. Maintains smart appearance. Ability to work inde

📌 Customer Support Engineer (Italia)
🏢 Brooks Automation
📍 Italia