THE WORK:

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- Analyze business needs and collect requirements from client and business stakeholders.
- Translate business requirements into clear functional specifications and actionable items for technical teams.
- Develop end-to-end functional knowledge of E-Commerce applications, customer journeys and integrations.
- Manage client meetings, progress reviews and issue‑resolution sessions, ensuring clear follow‑up of actions and priorities.
- Support the analysis and resolution of user-reported issues by combining functional knowledge with technical understanding.
- Coordinate with development and support teams to investigate incidents, identify root causes and drive resolution.
- Monitor activities, priorities, dependencies and risks to ensure effective project and service delivery.
- Contribute to Incident, Problem and Service Management activities and continuous service improvement.
- Support functional validation of fixes,



enhancements and new E-Commerce capabilities.
- Leverage Generative AI tools such as ChatGPT, Claude or equivalent solutions to support analysis, troubleshooting, documentation and daily activities.

HERE’S WHAT YOU WILL NEED:

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- Advanced proficiency in Business Requirements Analysis.
- Intermediate proficiency in E-Commerce Operations and digital customer journeys.
- Intermediate proficiency in Service Management and functional analysis.
- Good understanding of web applications, integrations and REST APIs.
- Strong communication, stakeholder management and problem‑solving skills.
- Ability to interact directly with clients and coordinate technical and functional discussions.
- A minimum of 1 year of experience in relevant related skills.
- Bachelor’s Degree in a relevant field of studies.

BONUS POINTS IF YOU HAVE:

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- Advanced proficiency in React.js.
- Advanced proficiency in Laravel PHP Framewo

📌 Program/Project Management (Piemonte)
🏢 Accenture
📍 Piemonte