pItalian Speaking Customer Service Agent For Microsoft /p /brh3About Mercier Consultancy Group /h3 /brpMercier Consultancy Group is a premier international staffing firm, specializing in connecting elite talent with industry-leading corporations across Europe. As a leader in the human capital sector, we pride ourselves on facilitating career-defining opportunities within the global IT industry. /p /brh3Job Overview /h3 /brpWe are currently sourcing exceptional professionals for the Italian Speaking Customer Service Agent For Microsoft position in Greece. This role offers the unique chance to join a world-class IT team in Athens, combining high-level technical support with the vibrant professional culture of one of the most sought-after jobs in Greece. /p /brh3Key Responsibilities /h3 /brul /brliProvide high-level technical assistance for Microsoft software and service ecosystems /li /brliResolve complex IT inquiries via telephone, email, and live chat,



ensuring maximum user satisfaction /li /brliMaintain detailed documentation of technical issues and troubleshooting steps within our CRM systems /li /brliCollaborate with cross-functional IT teams to elevate and resolve critical product concerns /li /brliAdhere to strict service level agreements (SLAs) within the fast-paced Information Technology sector /li /brliStay updated on the latest Microsoft technological releases and cloud computing trends /li /brliDeliver consistent, professional, and empathetic support to Italian-speaking enterprise and consumer clients /li /br /ul /brh3Requirements /h3 /brul /brliNative or fluent Italian (spoken and written) is absolutely essential for this role /li /brliValid EU passport or work permit allowing residency and employment in Greece /li /brliStrong affinity for technology and passion for the IT industry /li /brliExceptional communication skills and a customer‑centric mindset /li /brliAbility to thrive in an international, multicultural environment /li /brliPrevious experience

📌 Italian Speaking Customer Service Agent For Microsoft (Italia)
🏢 Mercier Consultancy MD
📍 Italia