About us
JAKKS Pacific is a world leading designer, manufacturer and marketer of toys and fancy-dress costumes. Based in beautiful Santa Monica, with offices in the UK, Germany, Italy, and Hong Kong, we play every day by creating toys and costumes that delight and transform the lives of children.

We work with the best and biggest entertainment companies in the business: Disney, Sega, Warner Brothers, Nickelodeon, Nintendo and more, with our products on shelves around the world.

Main purpose of the role
The Operations Analyst, France is responsible for managing key customer accounts within their assigned region, overseeing the full order lifecycle from order placement through final delivery. The role involves close coordination with Sales, Operations, customers, and warehouse partners to ensure efficient order processing, timely deliveries, and customer satisfaction. Additional responsibilities include managing the regional orderbook, identifying replenishment opportunities, resolving operational issues, and supporting broader sales and operational initiatives.




This role requires tasks to be completed for both the operations team in the EMEA head office and the in-market sales team in Spain.

Key duties and responsibilities (other duties may be assigned)
• Manage key customers within the assigned region, acting as their main point of contact and overseeing the entire order process from initial placement through final delivery.
• Provide excellent customer service, maintaining strong relationships and ensuring customer requirements are met.
• Work closely with Sales, Operations, and warehouse teams to ensure orders are processed and delivered accurately and on time.
• Process and manage customer orders in JDE Oracle, including manual and EDI orders, ensuring accurate pricing, product information, and stock allocation.
• Process and manage orders in various customer and 3PL warehouse portals, maintaining strong communication with both the customer and fulfillment tea

📌 Operations Analyst, France (Piacenza)
🏢 Jakks Pacific
📍 Piacenza