Main responsibilities include: * Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony * Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour * Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service * Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty * Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management * Playing an active role in replenishing stock according to company procedures and policies * Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy * Participating and supporting the team in stock takes as and when required * Attending and participating in all store meetings and training events as required ensuring good communication is maintained * Participating in, and representing Jimmy Choo during promotional events and activities * Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times * Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance * Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets * Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company * Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures * Suppo

📌 Sales Associate (Roma)
🏢 JIMMY CHOO
📍 Roma