* The Senior Program Manager plays a meaningful role leading both large-scale, cross-functional initiatives as well as new product launches within our Customer Success organization * PMs are responsible for programs from beginning to end, ensuring cross team collaboration, flawless execution and effective communication * They work closely with executives, strategy leaders, technology partners and many more to drive critical programs and activities across the company * PMs do this by understanding the business strategy, the customer experience necessary to realize the strategy, and the impact of the technology and process changes to our people * Drives the strategic development of large scale,



cross organizational programs * Understands and contributes to the overarching business strategy; bridges the gap between cross functional teams to realize the program vision * Builds cross functional relationships and proactively drives alignment across a diverse set of stakeholder groups * Partners with Experience teams to influence technology and process building that align to Customer Success strategies * Collaborate with Product Architects, Support Engineers and Success Managers to design Delivery models that best suit the customer experience * Ability to adapt communication style and content to necessary audiences ranging from executive leadership to cross functional working groups * Develops program approach and leads the charge to successful delivery * Drives program plan and all related launch activities tied to the Product, Offer and/or Experience launch through our formal stage gate process * Partner with Business Technology and other shared services teams to appropriately staff, prioritize and capacity plan across all programs through the use of agile methodologies * Lead weekly and/or daily team calls to drive program alignment as well as monthly Steerco calls to gain executive buy-in * Successfully bridges the gap between strategy, capacity, content, technology, e

📌 Senior Transformation (Napoli)
🏢 Salesforce
📍 Napoli