pbThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Patient Onboarding Agent (Customer Support) based in Italy. /b /p pThis is a remote customer support opportunity focused on guiding patients through a seamless onboarding journey for at-home sleep testing and oral appliance treatment.br/You will serve as a primary point of contact, supporting patients from purchase through telehealth scheduling, impression kit completion, and manufacturing readiness.br/Managing a caseload of 100+ patients, you will balance proactive outreach, inbound support, documentation, and issue resolution.br/The role requires empathy, organization, and composure when handling sensitive situations such as cancellations, refunds, billing concerns, or delays.br/You will collaborate with insurance, clinical, sales, and manufacturing teams to resolve issues and keep patient journeys moving forward.br/Accuracy, privacy, and timely communication are essential, particularly when handling protected health information.br/This is a long-term,



40-hour-per-week independent contractor opportunity for a patient-focused professional who thrives in a structured, high-volume environment. /p h3Accountabilities /h3 ul liOwn each patient’s onboarding journey from purchase through telehealth scheduling, impression kit delivery and return, and final handoff to manufacturing. /li liManage a personal caseload of more than 100 patients across different stages of the onboarding funnel, organizing and prioritizing activities effectively each day. /li liRespond to inbound patient communications through phone, SMS, and email within established service-level agreements, while proactively contacting patients to prevent delays and maintain progress. /li liAct as the primary point of contact for patients, coordinating with insurance, clinical, sales, and manufacturing teams to resolve issues and provide timely updates. /li liGuide patients through

📌 Patient Onboarding Agent (Italia)
🏢 Jobgether
📍 Italia