Location overview join our team in aman rosa alpina, a historic luxury resort in the dolomites.position purpose: as a spa receptionist supervisor you are a primary point of contact for spa guests, creating calm, warmth and personalized service. Key responsibilities * welcome each guest with genuine warmth, presence and understated elegance. * understand guest preferences, anticipate requests and respond proactively. * develop relationships with returning guests and maintain awareness of their preferences. * maintain discretion and confidentiality, especially with vips. * manage the spa reception, coordinate reservations, changes, cancellations and waiting lists. * ensure seamless communication between reception, therapists and the spa team. * keep accurate knowledge of daily appointments, guest preferences, special occasions and operational priorities. * maintain immaculate reception area in line with aman standards. * collaborate with other hotel departments for a seamless guest experience. * contribute to spa revenue through appropriate upselling and cross‑selling.
* support the spa manager in supervising and coordinating the spa reception team. * lead by example, coordinate daily assignments, priorities and shift responsibilities. * conduct or support daily briefings and communicate relevant information to the team. * coach and guide reception colleagues in service standards, spa procedures and treatment knowledge. * monitor service standards and provide constructive feedback. Experience & skills * previous experience in a luxury hotel, spa or wellness environment. * 2‑3 years of experience in spa reception or a similar guest‑facing role; senior or supervisory experience preferred. * excellent command of english and italian; additional languages a plus. * strong knowledge of spa treatments, wellness experiences and luxury guest expectations. * experience with spa booking systems and hotel systems. * strong organizational, communication and attention‑to‑detail ski
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