The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include: * Develop a thorough understanding of European Wax Center services and products * Upsell and cross-sell retail products & various waxing services * Educate guests on benefits and savings of Wax Passes * Arrive to work timely following the appropriate dress code, including wearing of the required name tag * Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location * Confirm each guest service(s) and offer recommended/related add on service(s) * Administer check-ins and check-outs, processing payments,
refunds and reservation requests * Inform the guest of the pre-booking benefits and how to utilize the app to reschedule * Organize the reservation book based on guest requests and associate availability * Perform opening and closing procedures for the center * Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms * High school diploma or GED * Exposure to luxury service preferred * 2+ years customer service experience or sales experience, preferably in a retail environment * Exceptional interpersonal skills * Excellent written and verbal communication with strong attention to detail * Good time management and organizational skills * Flexibility to perform external or internal events may be required * Ability to work flexible days and hours, including weekends/evenings * Exude a positive, friendly, and personable demeanor * Ability to receive and provide feedback * Maintain a professional appearance at all times as defined in the EWC Growth
Mostra le tue capacità professionali all'azienda, compila il form e lascia un tocco personale nella lettera di presentazione, aiuterà il recruiter nella scelta del candidato.