Select how often (in days) to receive an alert: Area: Front Desk Location: Milano, IT “The world is yours with Meliá” Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family. Benefits * My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. * My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Mission To manage properly all the activities related to Front Office Department. Responsibilities * Check-in and check-out hotel guests in a timely and professional manner. * Process all payments according to established procedures. * Welcome guests in a friendly, prompt, and professional manner. * Register guests, issue room keys and provide information on hotel services and room location. * Up-sell rooms when possible, to maximize hotel revenue.



* Accurately process all cash and credit card transactions in accordance with established procedures. * Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. * Respond appropriately to guest complaints. * Make appropriate service recovery gestures in order to ensure total guest satisfaction. * Perform other duties as assigned. Qualifications * Candidacy must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays. * Must be fluent in English; other languages are preferred. * 1-year experience in a fast environment in the same or similar position in a hotel/resort. * Passionate for Hospitality and with a strong attitude to interpersonal relationships. * The position can be classified at level C2 of the National Collective Contract Turismo AICA, with an initial economic treatment not lower than the contractual mi

📌 Front Office Agent (Milano)
🏢 Meliá Hotels International
📍 Milano