Overview As a Quality Manager, you will oversee certification and compliance across Airport Operations Italy, driving QMS improvements and ensuring regulatory and customer adherence. You’ll lead audits, manage non-conformities, and steer continuous improvement in quality, safety, and security. The role sits within a global aviation services setting and offers impact through certifications and audits. You will engage with customers, regulators, and internal stakeholders to uphold dnata’s quality standards and inclusive culture. Retribuzione / Benefits * Lavoro da remoto policy (max. 8 days per month) * Meal vouchers * salary range 55,000–65,000 gross per year Responsabilità * Develop, maintain and improve the Quality Management System (QMS) across functions * Ensure compliance with regulatory, customer, company, ISAGO/ISO and aviation requirements * Lead Quality Assurance and Quality Control via audits,



inspections and process reviews * Coordinate internal and external audits and report risks to senior management * Manage non-conformities and corrective/preventive actions using Issue and Action Management * Monitor KPIs, incidents and trends to drive improvements in quality, safety, security and environmental performance * Support achievement and maintenance of ISO certifications * Act as the primary quality contact for customers, regulators and authorities * Promote dnata’s Vision, Mission, Values and a respectful, inclusive culture Requisiti fondamentali * Bachelor’s degree in Business, Engineering or related field * Minimum 5 years’ experience in quality systems, audits, compliance and continuous improvement in airport/ground handling operations * Strong knowledge of QMS, auditing principles, aviation regulations and standards * Strong communication and stakeholder management skills * Excellent planning, analytical and time management abilities * Collaborative cross-functional work capability * Fluency in English and Italian * communication * stakeholder management *

📌 Quality Manager, dnata Italy (Monza)
🏢 Emirates Group
📍 Monza