Reporting to the General Manager, the P&C; Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace. The role is central in managing end-to-end HR operations, including crew workforce planning, shift scheduling, and labour relations - all with an unwavering commitment to our luxury standards and guest service excellence. Strategic Leadership & HR Operations * Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express. * Lead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration. * Translate business priorities into effective people strategies and operational HR solutions. * Ensure a culture of continuous improvement and alignment with the brand's identity and luxury positioning. * Update, review and ensure compliance with LQA/Forbes. Crew Planning & Workforce Scheduling * Co-lead with Finance the planning and monitoring of employment costs,



ensuring alignment with operational budgets and staffing forecasts. * Manage the People & Culture department budget, balancing service excellence with cost-effectiveness. * Monitor key crew-related KPIs, including resources, absenteeism, shift coverage, and compliance with rest periods and working time regulations. * Work closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods. * Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks. Industrial & Union Relations * Maintain structured, constructive relationships with trade unions and employee representatives representing the company in all collective and individual labour matters. * Manage individual and collective disputes, disciplinary processes, and grievance cases with discr

📌 People & Culture Manager (Roma)
🏢 AccorHotel
📍 Roma