We are seeking an experienced and passionate Store Manager to lead our flagship South Yarra store, driving sales performance, delivering an exceptional customer experience, developing a high-performing team, and ensuring operational excellence. This is a unique opportunity to take ownership of a flagship store that showcases the very best of the Samsonite brand while leading a high-performing team and driving commercial success. About the Role As the Store Manager, you will be responsible for the overall performance and day-to-day operation of the store, ensuring exceptional customer experiences while achieving sales and profitability targets. Reporting to the Area Manager, you will: * Lead and inspire a high-performing retail team to achieve sales and customer service goals. * Drive commercial performance through effective leadership, coaching and sales strategies. * Manage all aspects of store operations including inventory, visual merchandising, store presentation, rostering and payroll.
* Deliver an exceptional customer experience and resolve customer concerns professionally and efficiently. * Recruit, onboard, coach and develop team members to maximise performance and engagement. * Manage labour costs, store budgets and key performance indicators. * Ensure compliance with workplace health and safety requirements, company policies and legislative obligations. * Protect company assets through effective stock management, loss prevention and cash control processes. * Partner with support office teams to execute marketing campaigns, merchandising initiatives and business improvement projects. * Build strong relationships with landlords, vendors and key stakeholders. What You'll Bring To be successful in this role, you will have: * Previous experience as a Store Manager within a high-volume retail environment. * Demonstrated ability to lead, coach and develop successful retail teams. * Strong commercial acumen and experience managing sales targets, labour budgets and
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