To strengthen our Back Office team, we are looking for a reservations agent Your professional profile: * Training in the hotel or restaurant industry, with proven skills and a passion for the hospitality sector. * Previous work experience in the industry, a strong customer-oriented mindset, and solid management of the day-to-day operations of an accommodation facility. * Familiarity with major hotel management software-ideally PROTEL-and the ability to use it effectively. * Good knowledge of Italian, German, and English, ensuring smooth and professional service to an international clientele. * Excellent organizational skills, reliability, and the ability to handle complex situations calmly and professionally. * Proven communication and interpersonal skills, essential for working with guests and colleagues. * Openness to using new technologies and to ongoing training to improve your professional skills. Your responsibilities: * Handling accommodation requests received via email or phone and guiding guests through every step of the booking process with competence and courtesy.



* Handling various administrative tasks, contributing to the smooth operation of the office, and supporting the team in their daily work. * Using digital tools such as PROTEL, Quovai, Outlook, and other IT systems necessary for managing reservations and internal communication. * Providing information on in-house services (spa, restaurant, activities) and recommendations on local attractions and events. * Collaborating with other departments (housekeeping, restaurant, wellness) to ensure a coordinated and flawless guest experience. * Handling any special requests or complaints with professionalism, empathy, and a solution-oriented approach. * Active participation in team meetings and training sessions, contributing ideas and a spirit of collaboration. What you can expect: * A year-round position in a young, dynamic, and motivated team * A modern work environment in the heart of Santa Cristina in

📌 Reservation Clerk (Monza)
🏢 Cavallino Bianco
📍 Monza