* Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality. * In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders. * Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. * In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards. * E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up. * Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. * Adhere to local, state, and federal laws, food safety procedures, and company guidelines. * Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
* Read and follow directions given in the note section. * Ensure quality and freshness of all items chosen. * Communicate with customers via a portable phone and respond to calls in a professional and timely manner. * Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars. * Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.. * Process the orders through the point of sale (POS) system. * Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock. * Maintain organization and cleanliness of staging areas and equipment. * Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor. * Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of re
📌 Online Grocery Pick-Up Clerk (Milano)
🏢 Kroger
📍 Milano