Overview In this role you will drive and optimize credit management performance within a cross-functional team. You will collaborate with external partners and internal business functions to improve collection outcomes, compliance, and efficiency, while shaping digitalised end-to-end processes. You will translate operational data into actionable recommendations to support growth and regulatory alignment. This is an opportunity to influence collections strategy at scale in a leading energy company. Responsabilità * Drive credit management performance by monitoring metrics and delivering data-driven improvements * Coordinate external collection partners and ensure high-quality execution for positive customer outcomes * Develop and implement innovative credit management procedures with a focus on digitalisation * Transform data into business decisions by analyzing operations and building business cases * Ensure accurate payment reconciliation across multiple channels and increase automation * Oversee collection operations and compliance, ensuring alignment with TIMG and TIMOE regulations * Define, track, and optimise departmental KPIs to improve operational performance Requisiti fondamentali * Bachelor’s degree or equivalent qualification * Experience in credit management and customer processes * Strong analytical and problem-solving capabilities * Knowledge of debt collection regulations (TIMG, TIMOE) * MS Office, SQL and credit management systems expertise (Excel, Access, PowerPoint, Net@, SAP, Salesforce) * Leading digitalisation and innovation capabilities * Collaborative, growth-driven team player with stakeholder management skills * English language proficiency * Analytical mindset * Problem-solving * Cross-functional collaboration * Excel * Access * PowerPoint

📌 Credit Collection Specialist (Varese)
🏢 E.On
📍 Varese