ph3Job Purpose /h3ulliEffective Management of Team resources and processes to ensure delivery of service excellence for all clients /liliBuilding and maintaining effective external and internal relationships /liliLeading and developing a team of Associates /li /ulh3Key Responsibilities /h3pTo ensure delivery of excellent service through: /pulliLeading and managing Associates with regards to training, coaching, compensation, motivation, development and resourcing /liliMaintaining awareness and support of ADP policies and procedures /liliAchieving internal client satisfaction and retention targets /liliDriving service, process, operational and product improvements /liliEnsuring that internal responses are provided in time and in compliance with the KPI /li /ulh3Key Duties / Tasks /h3ulliEnsure service level agreements between ADP and clients are being achieved (establishing proper governance and management of client critical situations is key) /liliReview and analyze Net Promoter Score (NPS) feedback and create management action plans, as appropriate /liliCarry out 1:1s,



appraisals and performance reviews in line with ADP policy; create, support and monitor personal development plans for team members /liliConduct root‑cause analysis and implement solutions to prevent recurrence of client queries, issues and requests /liliDetailed forecasting, capacity planning and resource management to ensure correct resourcing of operations /liliEnsuring Associate skill and capability base meets work demand /liliEnsuring one best way of working, process adherence and maintenance of ISAE accreditation /liliDelivering process improvement to drive operations effectiveness and efficiency /liliLeading and working with other departments on cross‑functional improvement projects /li /ulh3Supervisory Responsibilities /h3ulliEnsure excellent service delivery to clients /liliEnsure that all payroll and associated services are delivered accurately and on time /liliReview processes and implement

📌 Service Director (Milano)
🏢 Adp
📍 Milano