Florence, Metropolitan City of Florence, Italy About the job Virtual Travel Assistance Agent We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips. Key Responsibilities * Respond to traveler inquiries through email, phone, and messaging platforms * Assist with reviewing travel plans and helping confirm important trip details * Provide helpful information regarding destinations, travel guidelines,
and company procedures * Check in with clients prior to departure to ensure they have everything needed for their tripAddress concerns in a professional and timely manner and refer complex issues when appropriate Ideal Candidate * Friendly and professional communication style * Customer service experience is helpful but not required * Organized with strong attention to detail * Comfortable working with digital tools and online platforms * Interest in travel and assisting others with their plans * Remote work environment with flexible scheduling * Training and resources to support success in the role * Opportunities to grow within the travel industry * Access to travel-related benefits and industry discounts
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