Carry Italian venues from onboarding to long-term champion. Native Italian + hospitality background.
You will turn new accounts into long-term champions. The team is part teacher, part troubleshooter, part operations consultant.
Responsibilities: Onboard new venues from kickoff to first month-end close.
Run quarterly business reviews and proactive health-checks.
Drive expansion and reduce churn through proven playbooks.
Feed product with structured insight from the field.
Requirements: 3+ years in customer success, account management or hospitality operations.
Calm under pressure — you have closed at least one shift in your life.
Strong written and verbal communication in English and one local language.
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📌 Customer Success — Italy (Milano)
🏢 Altro
📍 Milano
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