Overview
As a Field Service Engineer, you enable customers to install, validate, and maintain Bruker instruments, delivering expert on-site and remote support. You work within the Customer Service team to ensure satisfaction and uphold Bruker’s professional image. You will travel within Italy and occasionally abroad to install, train, troubleshoot, and maintain modular systems in microbiology and diagnostics. This role blends hands-on technical work with customer-focused service, offering opportunities to contribute to high-value life science solutions.
Responsabilità
Familiarize with instruments from documentation and factory tests
Coordinate with customers and team during site planning for installation
Install, set up, test, and train operators to meet specifications
Perform breakdown maintenance and scheduled service at customer sites
Provide technical, software, and application support (on-site or remote)
Validate systems to certifiable standards
Support sales in non-routine cases
Frequent travel within Italy; potential travel to Europe for customer sites or factory
Requisiti fondamentali
Qualification in Electronic Engineering, Biology, Biotechnology, Bio-Chemistry or equivalent experience (mass spectrometry field advantageous)
Solid technical or scientific background with ability to learn rapidly
Field service experience and ability to build trust with customers
Valid driving license in Italy
No visa restrictions for USA/EU travel
Good computer literacy and familiarity with data systems and operating systems
Self-motivated, team player, with strong English and Italian communication
Experience with microbiology and diagnostic products a plus
Accurate record-keeping and documentation submission
Trust-building and relationship management
Effective written and spoken communication
Proactive problem-solving and adaptability
Field service installation and commissioning
Maintenance and fault-finding
Remote diagnostics and software support
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📌 Field Service Engineer (m/f/d) (Varese)
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