Overview In this role you design and deliver ServiceNow-based solutions within KPMG's Enterprise Platform team, helping clients digitize and optimize operational processes. You will lead process analysis, solution design, and cross-functional implementation, ensuring quality and timely delivery. You’ll coordinate a consultants team, manage client relationships, and support growth of junior colleagues while contributing to new project opportunities. This role offers international exposure, a focus on transformation, and a strong emphasis on collaboration and continuous learning. Retribuzione / Benefits * inclusive and diverse work environment * hybrid working model * advanced training and development programs * international projects and mindset * well-being initiatives Responsabilità * Lead analysis of business processes and requirements with client stakeholders to set digitisation priorities * Define ServiceNow solution design, including modules, functional architecture, and implementation roadmap * Coordinate consultants in configuring modules (ITSM, ITOM, CSM)
ensuring alignment with requirements * Ensure quality of project documentation and share with client * Plan and oversee SIT/UAT testing and go-live, meeting timelines and quality standards * Manage client relationships during hypercare and solution evolution; drive deliverables and explore new opportunities Requisiti fondamentali * Solid experience on ServiceNow implementation projects with focus on ITSM, ITOM, or CSM * Experience coordinating teams and managing project workstreams from requirements to release * Comfortable engaging with senior client stakeholders; manage expectations and progress * Broad view of service management processes and ability to translate into scalable solutions * ServiceNow certifications (CIS on one or more modules) are a plus * Excellent English language skills for international projects * Willingness to travel domestically and internationally * stakeholder management * team l
📌 Manager - ServiceNow (Roma)
🏢 Kpmg
📍 Roma