h3About IDEMIA Secure Transactions /h3 pIDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience. /p h3Purpose /h3 pWe are currently looking for a bCustomer Service Manager /b who will take over responsibility of managing the Customer Service Team in order to assure the whole order and logistic process from the Client order specification till the delivery to the Service Center. /p pThis role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability. /p h3Key Missions /h3 pAs a Manager of our Milan Customer Service Team, you will manage our Team and you will also be responsible for Key Customers from the banking industry: /p ul lisupervise and motivate, delegate tasks and accountability, establish work schedules, set employee goals and objectives, monitor and review the performance of staff and organize necessary interventions for improvement, identifying training needs and develop staff to maximize potential /li litake over the Ownership of a Portfolio of Customer Relationships and the management of all contacts relating to their operational activity,



including the co-ordination of customer facing operational and service review meetings and dealing with customer contacts in varying roles at all levels /li libe responsible for Order Process Management; Management of order expectations, customer order status and performance reports /li licommunicate all customers' requirements throughout Idemia departments, dealing with colleagues at all levels in varying roles to deliver customer requests and chase progress /li liutilize various internal systems to process customer actions (change requests / artwork requests / complaints NCR's), which requires a competent level of technical knowledge in order to manage these small projects and artwork developments /li liensure that all order entry, invoice dispatch specifications and commissions data is entered and processed in an accurate and timely fashion /li liensure pipeline and forecast accuracy by providing sales teams and Business Directors with regular customer feedback and highlighting revenue opportunities /li lilead communication with manufacturing sites, escalated issues to Business director,



monitor all orders /li libe responsible for creation and ownership of SLA's negotiating terms of the SLA with the customer and the business and maintaining documentation /li libe involved in strategic decisions and judgement calls on product acceptability where non-conformances have occurred in production and when planning customer deliveries to comply with Idemia capacity fluctuations and commercial needs /li /ul h3Profile /h3 pWho are we looking for? /p pTo succeed in this position, you will need the following experience: /p ul limanaging a small team /li lisuccessfully easily building strong relationships with Customers, ideally from banking industry or relevant /li liworking in the supply chain and/or purchasing /li litaking up strategic decisions and managing priorities /li /ul pIn addition to her/his experience, the ideal candidate needs to match our community's values: at IDEMIA we are curious, trusted, caring, daring and together. /p pWe are looking for people who: /p ul limanage in a charismatic manner /li lihave strong communication skills /li lifeel comfortable when communicating in English and Italian /li liare ready to make complex decisions and manage priorities /li liare open for cooperation with wide diversity of people (internal external customers) /li liare excellent team players /li liare ready to deal successfully with challenging situations /li liare ready to work mainly from our office, Baranzate /li /ul pSalary : €41k-€46k plus 10% AVP /p h3About IDEMIA Secure Transactions /h3 pIDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience /p #J-18808-Ljbffr

📌 Customer Service Management (Baranzate)
🏢 Idemia
📍 Baranzate