OverviewAs a Customer Success Adoption Analyst in Siemens Grid Software, you drive the effective adoption of SaaS solutions for power distribution and grid management.
You work closely with customers, CSMs, and project teams to redesign processes, enable change, and embed digital solutions into daily operations.
You design adoption and communication plans, measure outcomes, and provide post-deployment support to maximize value.
This role combines analytics, process optimization, and stakeholder engagement to deliver tangible business impact.Retribuzione / BenefitsHybrid working modelWellbeing ecosystemParenthood supportHealth reimbursement programsPsychological support servicesContinuous learning opportunitiesResponsabilitàAnalyze current and design future-state workflows aligned with objectivesConduct gap analyses and support process documentation and transition plansDevelop and execute change management strategies to boost adoptionTailor stakeholder engagement and communications across audiencesCreate and manage customer communication plans throughout transformationIdentify learning needs and coordinate role-based training and enablement materialsMeasure training effectiveness and iterate learning experiencesProvide Hypercare support post-deployment as trusted advisorMonitor adoption trends, risks, and propose improvements to processes and portfolioCollaborate with CSMs and account teams to maximize solution utilization and ROIRequisiti fondamentaliBachelor's degree in Engineering, Computer Science, Business Administration, or related field?3 years experience in Business Analysis, Customer Success, Adoption, or Change Management, preferably in energy sector xysqume and SaaS deploymentsStrong understanding of distribution grid operations and IT/OT landscapesAbility to translate complex technical and process information into practical customer solutionsExcellent communication, facilitation, and stakeholder management skillsProfessional proficiency in EnglishEffective communicationStakeholder managementFacilitation and trainingSaaS deployment experienceUnderstanding of IT/OT landscapes and grid operationsChange management methodologies (Prosci, Kotter)#J-*****-Ljbffr

📌 Customer Success Adoption Analyst (Monza)
🏢 Siemens
📍 Monza