pbLocation Overview /bbr/Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy’s UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman’s philosophy. /p pThe spa manager is in charge of all spa, movement and retail operations, front and back of house. Serving the needs of the business through a holistic approach by coordinating spa, movement and retail demands; responsible for maximising guest engagement through all treatments and fitness activities and through all sales at the boutique; team engagement, performance and training; local and global product knowledge. Product knowledge includes, but is not limited to, Aman Skincare, Aman Rosa Alpina signature treatments, and Aman Essentials. /p pThe spa manager is in charge of making sure the operations run as flawlessly as possible and instils a sense of responsibility in the team for owning the operations. /p pThe spa manager is financially savvy and understands his/her numbers and how to reach targets in the top and bottom lines. In charge of recruitment, training and addressing team member issues. /p pThe spa manager represents the resort management at all times in his/her actions, speech and demeanour. /p h3Main responsibilities /h3 ul lipSupport Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies, and Spirit daily to uphold exceptional guest experiences and foster theAmansantiteam spirit. /p /li lipPromote andmaintainAman’s commitment to luxury service standards, ensuring a calm, private, and inclusive atmosphere for all guests and colleagues. /p /li lipContinuous development of spa menu to ensure the guest experienceremainsfresh and regionally relevant /p /li lipFacilitate clear and transparent communication across departments to support consistency and team unity. /p /li lipRespond to guest service interactions in a professional andtimelymanner, achieving positive resolutions. /p /li lipCarry out daily operational duties as assigned to support the smooth functioning of the spa wellness on board the cruise. /p /li lipEnsure strict adherence to health, hygiene, and safety protocols,maintaininga clean and secure environment for guests and staff alike. /p /li lipProvide operational support to fellowAmansantiswhen needed to ensure service continuity. /p /li lipParticipate in all required training courses and meetings, whether daily, monthly, or annually, to stay informed and aligned. /p /li lipEnforce all hotel policies and procedures as outlined in theAmansantisHandbook. /p /li lipCollaborate effectively with other hotel departments to uphold Aman’s luxury service standards and foster cross-functional cooperation. /p /li lipAbility to lead meetings and training sessions confidently. /p /li lipStrong delegation skills to manage and oversee multiple tasks simultaneously. /p /li lipCommitment to continuous personal and professional development, striving for excellence in every task. /p /li /ul h3Financial Management Strategic Planning /h3 ul lipManage the Spa in the most efficient way,maximisingSpaoccupancyand/or revenue to surpass budgeted objectives /p /li lipInvolve in the preparation of the annual spa budget.



/p /li lipMonitor and reforecast financials as needed to ensure profitability and alignment with business goals. /p /li lipAnalysemonthly PL statements and compile performance statistics. /p /li lipDrive strategic planning initiatives tooptimiserevenue and achieve financialobjectives. /p /li lipCollaborate with Marketing and Group Operations Manager - Fitness Wellness - to implement and manage the spa and wellness business plan. /p /li lipOversee inventory, stock reviews, and cost control tomaintainoperational efficiency and reduce wastage. /p /li /ul h3Operations Standards /h3 ul lipSupervise daily spa and wellness operations to ensure exceptional service delivery. /p /li lipRegularly review and update spa treatments, SOPs, and service protocols tomaintainthe highest standards. /p /li lipSupport the establishment and execution of all policies, goals, and procedures within the spa. /p /li lipMonitor all equipment and facilities for safety, maintenance, and compliance with health and hygiene standards. /p /li lipEnsure seamless operational flow through regular communication with spa and other department teams, particularly around VIPs, groups, andspecial events. /p /li /ul h3Team Management Development /h3 ul lipBringsa positive, energetic, and inclusivedemeanourto the team. /p /li lipCreate a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction. /p /li lipManage the recruitment, onboarding, training, and performance evaluations of spa personnel. /p /li lipEncourage team growth by coaching and supporting individual development plans. /p /li lipOversee employee relations, ensuringtimelydocumentation and adherence to HR disciplinary procedures when necessary /p /li /ul h3Guest Experience Relations /h3 ul lipAct as the primary contact for guest concerns, ensuring all issues are handled professionally and efficiently. /p /li lipMaintain a high standard ofpersonalisedservice and guest engagement, aligned with the spa’s luxury positioning. /p /li lipAddress guest feedback, vendor interactions, and internal communication promptly and professionally. /p /li lipOwn all requests and complaints; resolve issuesimmediatelyand follow up to ensure the guest’s satisfaction. /p /li /ul h3Sales, Marketing Promotion /h3 ul lipAbility to implementnew marketingideas to increase spa visibility and revenue. /p /li lipAssistin promoting the spa through strategic initiatives and partnerships that enhance business performance. /p /li /ul h3Compliance Safety /h3 ul lipEnsure full compliance with all health and safety regulations, especially in relation to equipment use, cleanliness, and hygiene. /p /li lipEnsure all operational aspectscomply withcruise regulations. /p /li lipConduct regular inspections to prevent misuse or overuse of spa and fitness equipment.



/p /li /ul h3Additional Responsibilities /h3 ul lipStay responsive to email correspondence, including guest inquiries, group bookings, vendors, and internal communications. /p /li lipContribute to ongoing enhancements and general project direction for the spa. /p /li lipSupportlabourand supply control strategies tomaintainservice quality and cost-effectiveness. /p /li lipUphold and model Aman’s values of ultra-luxury, authenticity, and exceptional customer and employee experiences. /p /li lipSupervise daily spa operations and liaise with Head of Departments to ensure cleanliness, maintenance and service standards are upheld. /p /li lipPerform the manager on duty role when necessary. /p /li /ul h3Qualifications and requirements /h3 ul lipMinimum 3 years of luxury spa management experience in the industry. /p /li lipMinimum 5 years of experience and working knowledge of spa operations and treatments in Massage Modalities, Skin Care and Aesthetic Services with relevant certification. /p /li lipExperienced in financial planning, budget management, and revenue growth strategies. /p /li lipProficient in numerical reasoning and technical aspects of spa service delivery. /p /li lipExcellent verbal and written English and Italian communication skills, with the ability to foster meaningful and lasting relationships with guests. /p /li lipMultilingual skills are preferred. /p /li lipCapable ofstrategic planning and performing data analysis to guide spa operations effectively. /p /li lipCompetency with computer skills andprogrammes, such as Microsoft Office tools, including Excel, Word, and PowerPoint. /p /li lipFamiliarity with spa management and hotel software and systems such as Book4Time. /p /li lipUp-to-date knowledge of wellness trends and holistic health practices. /p /li lipSkilled in collaborating with team members at allorganisationallevels. /p /li lipCulturally aware and able to interact respectfully across diverse backgrounds. /p /li lipHandles guest issues and feedback with calmness, professionalism, and a genuine attitude. /p /li lipGood timemanagement and attention to detail. /p /li lipAble to perform well under pressure in a fast-paced setting. /p /li lipMaintains a polished and professional appearance as per brand standards. /p /li lipThorough understanding of thecruise’sservices and ability to adhere to all departmental and operational procedures. /p /li lipDemonstrates strong decision-making skills to address and resolve issues, consistently placing guest satisfaction at the forefront. /p /li /ul h3Benefits /h3 pAt Aman Rosa Alpina, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. /p ul liCompetitive compensation /li liComplimentary nights and discounted Food Beverage and Spa rates across all Aman and Janu properties /li liAccess to mySanitour+ Alto Adige supplementary healthcare fund /li liProfessional development and career growth opportunities /li liCornell University partnership with preferential rates for professional development courses /li /ul #J-18808-Ljbffr

📌 Spa Manager - Aman Rosa Alpina (San Cassiano)
🏢 Aman
📍 San Cassiano