Responsibilities * Collect and analyze business requirements. * Support users in formalizing requirements, addressing solutions, and designing processes from a digital transformation point of view. * Manage and lead specific tasks or streams within a project, identifying phases, monitoring progress, and providing day‑to‑day training and production support. * Support users in project activities and testing of new functionalities and enhancements. * Interact with other DT areas to deliver a range of solutions. * Interact with third‑party suppliers, validate proposed solutions, and monitor activity planning, associated costs, and due dates. * Willing to travel, domestically and internationally, in accordance with project needs. Qualifications * Proven application experience or knowledge of main aftersales processes, preferably in the home‑appliance industry. * Basic knowledge of end‑to‑end supply‑chain processes in sales and reverse logistics. * Knowledge of pricing models in B2B/B2C channels. * Degree in Management Engineering or Information Technology.



* Minimum 4–5 years of professional experience in a similar position within multinational or consulting firms, preferably in sectors with high industrial complexity and advanced IT environments. * Fluent in Italian and English. Soft & Technical Skills * Ability to meet deadlines and prioritize requests. * Creative and analytical thinker with strong problem‑solving skills. * Excellent interpersonal relationships, communication, and team collaboration skills. * Self‑starting attitude and comfort working in both small and large teams. * Flexibility to adjust priorities when business needs change. * Experience with front‑end usage/implementation such as CRM (Salesforce preferred), B2B/B2C portals, or custom applications. * Basic knowledge of SAP modules (SD, MM) and integration with FI‑CO. * Strong project‑management skills and familiarity with Agile methodologies. Employment Information * Employment type: Permanent contra

📌 DT Business Analyst Commercial – Aftersales (Monza)
🏢 Candy Hoover Group
📍 Monza