Overview In this role, you will manage and evolve IT Workplace services with a Retail-first focus, ensuring high-quality user support across Retail, Corporate, and Industrial users. You’ll drive vendor governance, ITIL process improvements, and the adoption of AI-powered tools to enhance digital employee experience. You will coordinate store lifecycle activities (openings, relocations, closures) and align in-store solutions with corporate technology platforms. This is a cross-functional, impact-driven position in a fast-paced luxury retail environment. Responsabilità * Coordinate and monitor IT Workplace services supporting the Retail business * Manage IT vendors, including Service Desk providers and technology partners * Oversee the evolution and governance of the ITSM platform * Manage and continuously improve ITIL processes * Monitor service KPIs and SLAs to ensure quality and performance * Support IT Workplace projects,



including rollouts and self-service portals * Oversee IT services supporting the store network with end-to-end visibility * Manage IT aspects of the store lifecycle (openings, relocations, closures) including readiness, hardware deployment, POS setup, go-live, and decommissioning * Coordinate vendors and collaborate with Retail IT teams for delivery and issue resolution * Contribute to alignment between in-store solutions and corporate platforms * Act as operational point of contact for Retail and Store Operations stakeholders * Manage the device lifecycle across the organization * Support defined AI and automation solutions for service management and monitoring Requisiti fondamentali * 2–3+ years in IT Workplace, End User Computing, or Service Delivery with Retail exposure * Experience with ITSM platforms, preferably ServiceNow and/or HaloITSM * Familiarity with Microsoft 365, Entra ID, Intune; Teams and collaboration tools * Experience with AI-powered productivity tools (Microsoft Copilot, ChatGPT, Claude) * Knowledge of retail systems and POS

📌 IT Workplace Service Delivery Specialist (Varese)
🏢 Valentino
📍 Varese